FEEDBACK
SHARE YOUR EXPERIENCE WITH US
At My Advanced Allied Health, we believe that every opinion matters. Your experiences, ideas, and honest feedback are essential to our mission of providing the highest quality, person-centered care. We are committed to listening, learning, and growing—together with you. Your unique perspective helps us understand what we’re doing well and where we can do better. By sharing your thoughts, you help us maintain the highest standards of care, compassion, and professionalism. Your feedback allows us to make meaningful improvements that benefit you and others in our community, and it also gives us the opportunity to celebrate the moments and team members who make a real difference in people’s lives.
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We understand that sharing feedback—especially about your health and wellbeing—can feel sensitive. That’s why we treat every comment, suggestion, and concern with the utmost respect, care, and confidentiality. All feedback is reviewed only by our leadership team and handled discreetly. We deeply appreciate the trust you place in us, and we will always approach your feedback with empathy and professionalism. You are always welcome to provide feedback anonymously. Please note, however, that if you choose to remain anonymous, we will not be able to follow up with you directly about your comments or any actions taken.
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Your feedback is a vital part of our commitment to continuous improvement and quality care. By sharing your experiences, you help us create a safer, more responsive, and more supportive allied health service for everyone. We’re here and we’re listening—thank you for helping us provide care that truly makes a difference.
How to Share Your Feedback? It's Easy
You can share your feedback in the way that feels most comfortable to you. Complete our secure and simple online feedback form (link below), choosing to include your name or remain anonymous if you prefer. You are also welcome to send your thoughts by email, speak with us directly over the phone, or share your feedback with your therapist, counsellor, or any team member during your next visit.
Managing Your Complaint
At My Advanced Allied Health, we are committed to providing safe, respectful, and high-quality care to every client and family. If you have a concern or complaint about any aspect of our services, we want to hear from you. Your feedback is essential in helping us address issues, improve our care, and ensure that everyone feels supported and respected.
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We understand that raising a complaint can feel difficult. Please know that your concerns will always be treated with sensitivity, confidentiality, and respect. We are committed to listening without judgment, investigating thoroughly, and resolving issues fairly and promptly.
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If you’ve shared your details with us, our team at My Advanced Allied Health will reach out to acknowledge your feedback and make sure we fully understand your concerns. From there, we’ll actively involve you in finding a solution and keep you updated on every step we take to address the issue, ensuring the outcome meets your needs. If you’re raising a concern on behalf of a participant, or if a participant is impacted, we’ll thoughtfully include them in the resolution process in a way that best supports their individual needs. We’re committed to learning from your feedback and using those insights to continually improve the care and support we provide to all our participants.
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You can make a complaint in the way that feels most comfortable to you:
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Online: Complete our confidential feedback form (link above).
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Email: Send your concerns to reception@myadvanced.com.au.
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Phone: Call us on 1800 622 477 and ask to speak with a member of our leadership team.
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In Person: Raise your concerns directly with your therapist, counsellor, or any member of our team.
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You are welcome to make a complaint anonymously; however, please note that if you do not provide your contact details, we may not be able to follow up with you regarding the outcome.
Need Further Assistance?
If you feel your concern has not been resolved, you may contact external agencies such as the NDIS Quality and Safeguards Commission on 1800 035 544 or visit https://www.ndiscommission.gov.au/ for further support.